Returns
Returns & Exchanges
At CRAVED, we want you to love your purchase. If you've changed your mind, we offer store credit for eligible returns within 21 days of receiving your order.
Change-of-mind returns
You have 21 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn and unused
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With all original tags attached
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In its original packaging
You will also need your receipt or proof of purchase.
Change-of-mind returns are eligible for store credit only. We do not offer refunds for change-of-mind purchases.
Once your return has been received and inspected, we will notify you whether your return has been approved. If approved, store credit will be issued for the value of the returned item.
To request a return, please contact us at cravedau@gmail.com.
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your item.
Items returned without first requesting a return will not be accepted.
Damaged, faulty or incorrect items
Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged or incorrect.
We will assess the issue and work with you to provide an appropriate solution.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If an item has a problem covered by consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances.
Exceptions
We do not accept change-of-mind returns for:
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Sale items
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Gift cards
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Items that have been worn, used or damaged after delivery
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Items returned without their original tags or packaging
These exclusions do not apply where a remedy is required under the Australian Consumer Law.
Exchanges
If you would like a different item, the easiest option is to request a return for store credit and use your credit towards a new purchase.
Once your return has been approved and your store credit issued, you can place a separate order for the item you would like.
Refunds under Australian Consumer Law
Our store-credit policy applies to eligible change-of-mind returns only.
If your item has a major problem covered by the Australian Consumer Law, you may be entitled to choose a refund or replacement.
For minor problems, we will provide an appropriate remedy in accordance with your consumer rights.
We cannot require you to accept store credit instead of a refund where you are legally entitled to a refund.
Contact us
If you have any questions about returns, exchanges or your order, please contact:
